Privacy Policy

We value the trust you place in us by choosing our products for your pet. Therefore, we are committed to protecting your privacy and handling your personal data with the utmost transparency and security.

1. Information We Collect

To process your orders and offer you a better experience, we request the following data:

Contact Information: Name, email address, and phone number.

Shipping Information: Full physical address to ensure your product arrives within 11 days.

Payment Information: Credit/debit card information or electronic payment methods (processed securely via encrypted gateways such as Shopify Payments, PayPal, Mercado Pago, etc.).

2. Use of Information

Your data is used exclusively for:

Managing and shipping your orders.

Sending you updates on your shipment status.

Providing technical support or customer service.

3. Data Protection

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration.

We have SSL (Secure Socket Layer) certificates on our website to ensure that information travels encrypted.

We do not sell or rent your personal information to third parties under any circumstances.

4. Sharing Data with Third Parties

We only share strictly necessary information with providers who help us operate:

Logistics companies: So they can deliver the product to your address.

Payment gateways: To process transactions securely.

5. Your Rights (ARCO Rights)

As a user, you have the right to:

Access the personal data we hold about you.

Rectify your information if it is incorrect.

Cancel or delete your data from our database.

Oppose the use of your data for marketing purposes.

To exercise any of these rights, you can write to us at: proyecalx@gmail.com.

6. Use of Cookies

Our site uses cookies to improve your browsing experience, remember items in your shopping cart, and analyze site traffic to offer you better service. You can disable them in your browser settings if you wish.

7. Updates

We reserve the right to modify this policy to adapt it to new legislation. Any changes will be published in this section.